Shipping policy

Delivery Charges and times: UK mainland delivery costs are included in the Checkout prices unless clearly stated otherwise and are normally £2.90 for most items in the UK. We try to deliver within 2 weeks of ordering but please bear in mind that these items are individually handmade and may take a little longer. At times of public holidays, e.g Christmas, delivery may also take a little longer.

Delivery Methods: We use national courier services and Royal Mail, depending on the type and size of item ordered. If you require a specific service (e.g. signed for or next day) then this can be arranged but additional costs will be incurred.

Customer Details: Please ensure that your delivery address details are correct. We can’t be held responsible for any delivery problems that may arise due to incorrect address details. If you indicate that a package can be left at your home or with a neighbor, please let us know details but be advised that this is done at your own risk.

International Shipping: We are happy to ship to Europe, USA and further! If you are outside of the UK and would like to order from us please email us to discuss and arrange a quote. Please note that customers are responsible for any import charges/duties that may be incurred and must comply with any local regulations.

Customer Details: Please ensure that your delivery address details are correct. We can’t be held responsible for any delivery problems that may arise due to incorrect address details. If you indicate that a package can be left at your home or with a neighbor, please let us know details but be advised that this is done at your own risk

Returns and Refunds: We hope that you’ll be very happy with your purchases from Bycandlelight 27 but understand that occasionally you may wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 7 working days after the date on which you received the products.

Please email us at bcl27design@gmail.com with your contact details, your order details and let us know why you are returning an item so that we can put things right for you. You’ll then be sent a returns address and details of how to proceed. Please return your item in good condition, within 14 working days from the date you received the products. A refund will include the original delivery charge but we’re unable to offer free returns at this time.

If you’re returning a product because it is faulty we will pay the return delivery costs. If you return goods to us, please use an insured method of despatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.

PAYMENT
Payment for all orders is at point of sale and not at point of dispatch. Payment must be made using our online payment facility

INTERLECTUAL PROPERTY
None of these products are endorsed, sanctioned or in any other way supported directly or indirectly by the authors or artists unless stated on the product page.

SITE UPTIME
All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

VISITOR PROVIDED MATERIAL
Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy [insert hyperlink here].

When using this website you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.