Refund policy

We hope that you’ll be very happy with your purchases from Bycandlelight 27 but understand that occasionally you may wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 7 working days after the date on which you received the products.

Please email us at bcl27design@gmail.com with your contact details, your order details and let us know why you are returning an item so that we can put things right for you. You’ll then be sent a returns address and details of how to proceed. Please return your item in good condition, within 14 working days from the date you received the products. A refund will include the original delivery charge but we’re unable to offer free returns at this time.

If you’re returning a product because it is faulty we will pay the return delivery costs. If you return goods to us, please use an insured method of dispatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.